Frequently Asked Questions (FAQs)

Can I have my criminal history removed from my profile?
Criminal history proven to be inaccurate is of course removed from your report. Validated and accurate criminal history can NOT be removed from your report. That said, we understand that people are only human and do make mistakes in life. That is why we give you an opportunity to explain the situation. You can attach notes and explanations for the criminal history if you feel it necessary. This gives you an opportunity to explain in advance to anyone viewing your profile the circumstances leading to the criminal record. That way, you are being open and honest and can let the prospective contact make the choice to communicate with you or not. If it is a minor offense and you are up-front and honest about it, most people may be able to look past it. In fact, taking the time to explain the situation CAN actually increase your score in some cases. The thing we've all been told is true. Honesty is always the best policy.


Am I eligible to receive a ProveME IDtm if I have a criminal record?
Yes. Everyone is eligible to create a ProveME IDtm. Having a criminal history will negatively affect your score based on the offense type. Also, anyone you authorize to view your ProveME profile will see any publicly available criminal history you may have. For example, if you are a registered sex offender, anyone you authorize to view your profile will see a note of such. You cannot disable public criminal records from your report and they are always visible to anyone who views your ProveME profile.


Am I able to see how you calculated my score?
Of course. You can always see what information our automated validation system discovered about you. You can also always see how each discovered element affected your score.


How can I dispute information discovered about me?
From time to time, our automated validation system may discover erroneous information. If you notice anything incorrect in your ProveME IDtm profile, simply click on the "Dispute" link next to the incorrect information and follow the prompts. Disputes are processed by real-human people who will work hard to further validate the suspect information and will make the necessary adjustments to your ProveME Score when the verification is complete.


How safe is my personal information?
We take protecting your personal information seriously. Our servers are hosted on some of the best technology available today. We use a variety of high-security technologies to protect your personal information including government and banking level SSL encryption as well as our proprietary database technology. Although our data handling methodology is a closely guarded trade secret, we can say that your personal information is never permanently stored online and therefore is not accessible to hackers and potential data thieves.


How long will it take to receive my ProveME Scoretm?
Your initial score is actually assigned as soon as you create your profile. However, it will likely be low. Your score should steadily increase as information we discover about you is analyzed and validated. Complete profile validation will most times occur within one business day, but can take 5-7 business days depending on the information we use to verify your identity.


Why am I required to submit a personal photo?
The purpose of ProveMEtm is to verify your identity. We use your photo to cross-reference against your background checks, ID cards and other information we discover about you during validation. Your photo is treated like any other document or information you submit to us, is completely secure and is never displayed or shared without your permission.